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Features / Usability

Features / Usability


The newsletter was sent to 0 email addresses

posts: 22

Newsletters seem to be working on and off, mostly off. I have registered one recipient (myself), I enter Subject and data, and hit Send Newsletter. I see a preview of the Newsletter, and:

This newsletter will be sent to 1 email addresses.


Nice. But after I press Send, I get:

The newsletter was sent to 0 email addresses Errors detected


The content of the Newsletter is recorded allright, if I press 'use', I get to send the same content again. I can see a whole range of newsletters, a few have been sent to 1 users, most to 0 users. Identical results on a different installation (2 users, any number of recipients in the range 0-2).

I have allowed users to subscribe to the newsletter I will ultimately use, we are migrating from a different system. Subscribe/unsubscribe seems to work, 14 registered so far, 5 confirmed. I expect hundreds of users will register in the coming weeks, but this worries me. Is it something about my setup, php-initialization, my ISP, anything *I* can do myself?


posts: 22
The newsletter was sent to 0 email addresses Errors detected


http://tikiwiki.org/tiki-index.php?page=InstallWithOnlyFtpAccess

Is that the answer? Must I ask my provider to set these variables:

  • max_execution_time = 300 ; Maximum execution time of each script, in seconds
  • max_input_time = 60 ; Maximum amount of time each script may spend parsing request data
  • memory_limit = 32M ; Maximum amount of memory a script may consume


- or can I do that myself using a script?





posts: 22
>

> *max_execution_time = 300 ; Maximum execution time of each script, in seconds
> *max_input_time = 60 ; Maximum amount of time each script may spend parsing request data

> *memory_limit = 32M ; Maximum amount of memory a script may consume

>
> - or can I do that myself using a script?
>

In my case:

max_execution_time 30, should be 300
max_input_time 60, that's OK
memory_limit 16M, should be 32M

- according to the page linked above. I think that my problem lies here, escpecially since the author(s) of the ))InstallWithOnlyFtpAccess-page(( mentioned mailing problems: "From my personal experience an 8M memory limit can bomb sending out just 50 newsletters. I'm told the upper bound for this would be around 4000 on a very well kept server with the full 32M memory_limit."

So, I need to modify the php.ini-file, and I might install Turck MMCache (cf. http://sourceforge.net/projects/turck-mmcache). But my provider doesn't allow me to modify the php.ini file, and I can't imagine that these values are modifiable once the system is up. I guess that my provider will charge me for modifying the php.ini file.


posts: 9309 Germany

Hi,

sounds more like a problem with sending emails from inside your tiki. Do you get a Tiki registration email if you have that feature enabled and register as a new user to your Tiki?

posts: 22

> Hi,
>
> sounds more like a problem with sending emails from inside your tiki. Do you get a Tiki registration email if you have that feature enabled and register as a new user to your Tiki?

I don't remember, I don't think I have that feature enabled. I have only a handful of users, I manage user registration by hand.

But sending one mail from tiki seems to work without a problem. There is only a problem with sending a newsletter to registered & confirmed recipients. For instance the case of newsletter registration works like this. I allow anyone to register any email (anonymously, don't have to logon) as recipient of our newsletter, and this part works fine. I registered myself without a problem, I received an email from my tiki saying "you need to confirm by clicking the link below", and then upon the confirmation another email: "you have confirmed" (or something along those lines, the precise wording is found in editable files somewhere).

As of now, 34 newsletter recipients have registered, very few of those are registered as tiki users. 22 of the 34 have confirmed their subsciption - I guess that must mean that at least those 22 received and understood the message "you must confirm by ...".

I really think it's a problem of the values set in php's initialization process, as noted somewhere else in this thread.


posts: 1092

Did you set your email address on your username in your user preferences?

To check if your mailing is working. Pick up the first example in
http://us2.php.net/manual/en/function.mail.php
And try to see if you get somenthing. If yes, It will confirmed that your email address or encoding email is not well set
If not, it can be other problem like spam detection, email encoding, end of email line
sylvie


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